Simple and straightforward - this is how it works with us.
Returning goods within 14 days
How to return goods
As a consumer, you can return goods bought in the e-shop within 14 days of receipt without giving any reason. Three steps are all it takes:
- 1. Let us know - fastest via the online withdrawal from the contract, or write to info@amrepfitness.eu, or send the completed form (e-mail is enough). The deadline is met if you send the withdrawal no later than on the 14th day after receiving the goods.
- 2. Send the goods back - within 14 days of the withdrawal, to our warehouse address: Fit - B, s.r.o., Tehelná 20, 052 01 Spišská Nová Ves, Slovakia. Pack them so they are not damaged in transit; the original packaging is not required. Please do not send them cash on delivery.
- 3. You get your money back - within 14 days of us receiving your withdrawal, by the same payment method you used, including the cost of the cheapest standard delivery we offer. For goods, we may withhold the refund until we receive the goods back or you prove you have sent them - whichever comes first. This does not apply if we have offered to collect the goods ourselves.
Download the withdrawal form (PDF)
Good to know
- You may try the goods out the way you would in a shop. If you use them beyond that, you are liable for any reduction in their value. You are not liable for a reduction in value if we failed to properly inform you of your right of withdrawal before the purchase.
- You bear the direct costs of returning the goods, provided we properly informed you of this obligation before the purchase and did not offer to cover them. For goods that cannot normally be returned by post, we tell you the amount or a qualified estimate of the return costs before you order - for a pallet shipment, the estimate is EUR 70 to 150 per pallet (up to 900 kg). For heavy machines and pallet goods, contact us before sending - we will help arrange suitable return transport.
- Goods made to order according to your specifications cannot be returned. The fact that goods were not in stock and we ordered them for you does not by itself make them custom-made.
- If you buy within your business or professional activity, the statutory 14-day withdrawal right does not apply; a return may still be possible by agreement. Providing a company ID is not the only deciding criterion - what matters is the purpose of the purchase.
Complaints
The statutory rights below apply to consumers. For business purchases, complaints are governed by the B2B section of the Terms and Conditions and any agreed guarantee.
How to make a complaint
- 1. Contact us - write to info@amrepfitness.eu or send the complaint form. For faster processing, we recommend stating the order number or other details that let us find your purchase, and describing the defect. Photos or video can help with the assessment, but they are not a general condition for accepting a complaint. Using our form is not obligatory.
- 2. We confirm and agree on the next step - we promptly confirm receipt of your complaint in writing; the confirmation also states the time limit for remedying the defect. Then we agree on the next step: sending the goods in, an inspection, or remote diagnostics.
- 3. Resolution - we remedy the defect within a reasonable time, at the latest within 30 days of its notification. A longer period is possible only for an objective reason beyond our control, which we must be able to prove. The remedy follows the law and your rights described below.
Download the complaint form (PDF)
Your rights in a nutshell
- We are liable for defects for 2 years from delivery; after the first repair, this period is extended by a further 12 months.
- You can choose between repair and replacement. If we fail to remedy the defect properly or it reappears, you have the right to a price reduction or a refund.
- Notify us of a defect within 2 months of discovering it. If the mandatory rules of your country of residence are more favourable to you, they remain unaffected.
- You do not need to transport large or installed machines anywhere - we bear the costs of collecting the defective item and can arrange a technician or remote diagnostics.
Contact
- E-mail: info@amrepfitness.eu
- Phone: +421 908 024 911
- Returns address (warehouse): Fit - B, s.r.o., Tehelná 20, 052 01 Spišská Nová Ves, Slovakia
- Registered office (billing address): Fit - B, s.r.o., E. M. Šoltésovej 3109/1, 052 01 Spišská Nová Ves, Slovakia
You will find the complete returns and complaints rules in the Terms and Conditions.